Refund policy

Last updated: March 19, 2026

At The Blank Concept, every piece is crafted with care using rare Suvin cotton and made to be worn for years to come. We want you to feel confident when shopping with us.

If for any reason your order is not right, we accept returns subject to the terms below.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must be:

unworn
unwashed
unused
in their original condition
returned in the original packaging where possible

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

items returned after 14 days from the date of delivery
items that have been worn, washed, damaged, altered, or used
gift cards, if applicable

How to Request a Return

To request a return, please contact us at Info.blankconcept@gmail.com with your:

order number
full name
reason for return

If your return is approved, we will provide the next steps for sending the item back.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

Unless the item is faulty, damaged, or incorrect, customers are responsible for return shipping costs.

Original shipping charges, duties, and taxes are non-refundable unless the return is due to an error on our part.

Refunds

Once your return has been received and inspected, we will notify you if your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that it may take additional time for your bank or payment provider to process and post the refund.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at info.blankconcept@gmail.com with your order number and clear photos of the issue.

If the issue is confirmed, we will work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund.